"Customer proximity is extremely important to us and by that we mean, in terms of both establishing relationships and geographically“, explains Vince Jones, Managing Director. "Our new regional depots results in an overall improved customer service".
Reaction times at our depots is paramount, our new expanding regional network means, we are able to push the boundaries beyond previously levels for same day collections and other timed service options. In practice this has resulted in same day cut off time being extended to 2pm.
Additionally, local driver knowledge means faster navigation for collections and deliveries.
"Working around the clock with our regional local dealer network, we pull out all the stops to smash our customer service levels, wherever you are", states Jones.
Cut off times extended to 2pm in many areas